Frequently Asked Questions (FAQ)

General questions

Do the products include VAT?

Yes, the prices advertised on the website are inclusive of VAT% corresponding to the product, so that the amount shown is the final payable by the consumer (valid for orders to Spain prices).

Can I order if I'm from the Canary Islands, the Balearic Islands, Ceuta or Melilla?

Yes. For these cases there are special conditions, so we recommend you contact our Customer Service on telephone 924 667 035 for more information.

The site will not let me choose a number of units or a particular color of a product, what can I do?

I can be a prop error online store, or that there is this productoen stock, so we recommend info@matarrevalva.es contact us and we will respond as soon as possible to help with this particular problem.

Can I request an invoice for my order?

All shipments carried a purchase invoice with all customer data and articles.

Conditions & Payment

How I can pay for my order?

You can make the payment in the following ways:

And income transfer:

Through the account number which you will be easier after ordering.

* Warning: Items orders with payment by bank transfer or deposit shall be reserved no later than 7 working days. After that time we can not guarantee the availability of products in your order.

Cash On Delivery

Credit or debit card

In Matarrevalva we use the secure payment gateway of our bank to ensure the security and confidentiality of the data of the buyer. To complete the purchase process, this gateway you for the information needed for payment.

Payment: Paypal:
We offer a safe alternative to Pay-Pal for payments on our website.

Shipping

Yes do the order today, when can I come?

95% of our orders are delivered in 24-48 hours (working days) to the Peninsula.

What if the carrier loses or damages my shipment?

In this case you will have to contact our Customer Service by calling 924 667 035 or send an email to info@matarrevalva.es exposing your situation. After knowing the incident, we will replace the material immediately, this will cause no cost. In the event that the product could not replace lack of stock, we would proceed to a full refund of the amount you paid for items damaged or lost. In case of total loss of the order, shipping charges will also be reimbursed (if you had paid).

Can I apply to send my order to an address other than the one with which I have registered?

Yes. You can do this in two ways:
* Before ordering, when you login to the web (when you enter as a registered user), shows your registration you can change in that time and then make the purchase.
* If you've made your purchase, you can send an email to info@matarrevalva.es and indicate your name and new address. To prevent the order is already processed, please indicate any change immediately after ordering.

Exchanges and returns

You can change any item you do not like when it meets the following conditions:
* That the product is new, no signs of use, with original seals and labels.
* That the product has not been tampered with.

If the product meets the above conditions, you can change the item for another we have in stock or apply for a refund of the money paid. Shipping costs incurred for the return shall be your charge.